tag:blogger.com,1999:blog-73759665957584709762024-03-04T22:21:46.382-08:00Jurnal dan SkripsiDownload Jurnal dan SkripsiUnknownnoreply@blogger.comBlogger19125tag:blogger.com,1999:blog-7375966595758470976.post-83868887692330445202011-07-31T20:17:00.000-07:002011-07-31T20:18:31.481-07:00Skripsi....oh skripsiSedang menyusun skripsi atau thesis? bingung menentukan tema atau jurnal yang mau dipakai atau bingung mau mengolah data kuesioner atau laporan keuangan? <br />
silahkan hubungi kami, kami menyediakan jasa konsultasi skripsi/thesis plus pengolahan data dengan harga terjangkau.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7375966595758470976.post-47448336339922191782011-05-17T08:58:00.000-07:002011-05-17T09:49:07.262-07:00Analysis of Factors Affecting Trust and Trust Loyalty Effect Against Internet Users Banking in Surabaya<div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">This research intends to know the factors that influence the trust and the influence of the trust of the users’ loyalty to internet banking in Surabaya. </span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">The sample of this research is 106 users of internet banking at BCA, Lippo, Mandiri, Niaga, BII, Permata, Bukopin and Mega Bank. The statistical tool used in this research was Structural Equation Modelling (SEM). Data were analyzed using statistical software LISREL 8.30. </span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">The results of this research indicated that opportunistic behaviour control was the greatest factor that influencing I-Banking customers’ trust, followed by shared value and communication, moreover this research also proved that trust act as the factor that influence the internet banking users’ loyalty.</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">Keywords: internet banking, trust, loyalty</span><br />
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<div style="text-align: center;"><span class="Apple-style-span" style="color: #403f3f; font-family: 'Courier New', Courier, monospace; line-height: 20px;"><b><a href="http://www.filefactory.com/file/cb5d8ef/n/Analisa_faktor-faktor_yang_mempengaruhi_kepercayaan_dan_pengaruh_kepercayaan_terhadap_loyalitas_pengguna_internet_banking.pdf">Download Klik disini</a></b></span></div><div style="text-align: center;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><span class="Apple-style-span" style="color: #403f3f; line-height: 20px;"><b><a href="http://www.filefactory.com/file/cb5d8ef/n/Analisa_faktor-faktor_yang_mempengaruhi_kepercayaan_dan_pengaruh_kepercayaan_terhadap_loyalitas_pengguna_internet_banking.pdf"></a></b></span><span class="Apple-style-span" style="color: #403f3f; line-height: 20px;"> </span><a href="http://www.filefactory.com/file/cb5d8ef/n/Analisa_faktor-faktor_yang_mempengaruhi_kepercayaan_dan_pengaruh_kepercayaan_terhadap_loyalitas_pengguna_internet_banking.pdf"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipDp3fSpAUpZqoI70xEoMmMKMR2gRmFMx1r36k_qz09VxEJk8j-EOv6K5dE6Daa6MsGRjPIYA8Z6yd_R75a3SniKkYNVapO7fzMSBOMvG5EayW3pbjlDJ9ihJMrXUyZagA-cbU11-5ypA/s1600/pdf_logo.png" /></a></span></div></div><div style="text-align: right;"><span class="Apple-style-span" style="font-family: Georgia, 'Times New Roman', serif;"><span class="Apple-style-span" style="line-height: 20px;"><br />
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<li class="MsoNormal" style="mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt; text-align: justify;"><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"><b><b><span style="color: black;"><span style="letter-spacing: 0.2pt;">Analisis Rasio Keuangan Dalam Memprediksikan Pertumbuhan Laba Pada Industri Farmasi </span></span></b></b></span></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt; text-align: justify;"><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"><b><b><span style="color: black;"><span style="letter-spacing: 0.2pt;"></span><span style="letter-spacing: 0.2pt;">Pengaruh Jumlah Simpanan Dan Jumlah Pinjaman Terhadap Pendapatan </span></span></b></b></span></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt; text-align: justify;"><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"><b><b><span style="color: black;"><span style="letter-spacing: 0.2pt;"></span><b><span lang="EN-GB">Pengaruh Dukungan Manajemen Puncak Dan Komunikasi Pemakai – Pengembang Terhadap Hubungan Partisipasi Dengan Kepuasan Pengembang Sistem Informasi </span></b></span></b></b></span></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt; text-align: justify;"><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"><b><b><span style="color: black;"><b><span lang="EN-GB"></span></b><span style="letter-spacing: 0.2pt;">Pengaruh Komitmen Organisasi Dan Tindakan Supervisi Terhadap Kepuasan Kerja Akuntan Pemula</span></span></b></b></span></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt; text-align: justify;"><span style="font-family: Arial, Helvetica, sans-serif; font-weight: 800;">Pengaruh Profitabilitas (ROA), Pertumbuhan Penjualan Dan Nilai Aktiva Tetap Terhadap Kebijakan Pendanaan Pada Perusahaan Tekstil Yang Go Public</span></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt; text-align: justify;"><span style="font-family: Arial, Helvetica, sans-serif; font-weight: 800;"><span lang="SV">Pengaruh Dari Kepemilikan Manajerial Dan Kepemilikan Institusional Terhadap Kebijakan Dividen Perusahaan</span></span></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt; text-align: justify;"><span style="font-family: Arial, Helvetica, sans-serif; font-weight: 800;"><span lang="SV"><span style="letter-spacing: 0.4pt;">Pengaruh Ketidakpastian Lingkungan dan Desentralisasi Terhadap Karakteristik Sistem Akuntansi Manajemen</span></span></span></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt; text-align: justify;"><span style="font-family: Arial, Helvetica, sans-serif; font-weight: 800;"><span lang="SV"><span style="letter-spacing: 0.4pt;"><b><span lang="FI">Pengaruh Desentralisasi dan Evaluasi Kinerja Berdasarkan Informasi Akuntansi Manajemen Terhadap Motivasi Kerja Manajer</span></b></span></span></span></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt; text-align: justify;"><span style="font-family: Arial, Helvetica, sans-serif; font-weight: 800;"><span lang="SV"><span style="letter-spacing: 0.4pt;"><b><span lang="FI"><span style="letter-spacing: 0.2pt;">Analisis Pengaruh Beberapa Faktor Fundamental Terhadap Harga Saham Perusahaan Kertas </span></span></b></span></span></span></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt; text-align: justify;"><span style="font-family: Arial, Helvetica, sans-serif; font-weight: 800;"><span lang="SV"><span style="letter-spacing: 0.4pt;"><b><span lang="FI"><span lang="FI" style="letter-spacing: 0.6pt;">Evaluasi Penerapan Akuntansi Penjualan Angsuran</span></span></b></span></span></span></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt; text-align: justify;"><div class="MsoTitle" style="font-weight: 800;"><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"><span lang="ES">Pengaruh Tambahan Modal Dan Volume Usaha </span><b><span lang="SV">Terhadap Perolehan SHU </span></b><span class="Apple-style-span" style="font-weight: normal;"><b style="font-weight: 800;"><span lang="SV">Pada Koperasi Primer</span></b></span></span></div><div class="MsoTitle" style="font-weight: 800;"><span class="Apple-style-span" style="font-weight: normal;"><b style="font-weight: 800;"><span lang="SV"><b><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;">Pengaruh Faktor Demografi Dan Personality Terhadap Keahlian Dalam <i>End User Computing </i></span></b></span></b></span></div></li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt; text-align: justify;"><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"><span style="color: black;"><span class="Apple-style-span" style="font-size: small; font-weight: bold;"><span style="letter-spacing: 0.2pt;"></span></span><div class="MsoBodyText3"><div style="font-weight: bold;"><b><span style="font-style: normal;">Pengaruh </span>Total Quality Management</b><b><span style="font-style: normal;"> Serta Interaksinya Dengan </span></b><span class="Apple-style-span" style="font-weight: normal;"><b><b><b><span style="font-style: normal;">Sistem Pengukuran Kinerja Dan Sistem Penghargaan Terhadap </span></b></b></b></span><span class="Apple-style-span" style="font-weight: normal;"><span class="Apple-style-span" style="font-weight: normal;"><b style="font-weight: bold;"><i><span lang="SV">Kinerja Karyawan</span></i></b></span></span></div><div style="font-weight: bold;"><br />
</div></div></span></span></li>
</ol>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7375966595758470976.post-9291169558191226422011-05-16T01:32:00.000-07:002011-05-17T09:48:12.234-07:00Human Resource SCORECARD: A Performance Measurement Model Human Resource<div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">The HR profession are always faced challenges in the field of good that comes from external factors and internal organization so that necessary <span style="background-color: white;" title="perspektif yang strategik sesuai perannya dalam organisasi.">a strategic perspective based on his role in the organization. </span></span><br />
<span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><span title="Sebagai"><br />
</span></span><br />
<span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><span style="background-color: white;" title="perspektif yang strategik sesuai perannya dalam organisasi."></span><span title="Sebagai">As </span></span><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">HR professionals need to meet the challenges it faces through one approach to performance measurement of human resources and know how </span></div><div style="text-align: justify;"><span style="background-color: white;" title="profesi SDM perlu menjawab tantangan yang dihadapinya melalui salah"><span style="background-color: white; font-family: 'Courier New', Courier, monospace;" title="kontribusi SDM terhadap kinerja organisasi."><br />
</span></span></div><div style="text-align: justify;"><span style="background-color: white; font-family: 'Courier New', Courier, monospace;" title="profesi SDM perlu menjawab tantangan yang dihadapinya melalui salah"><span style="background-color: white;" title="kontribusi SDM terhadap kinerja organisasi.">HR contribution to organizational performance. </span><span title="Pendekatan tersebut merupakan">This approach is </span>themes of concern in the Human Resource Scorecard. </span></div><div style="text-align: justify;"><span style="background-color: white; font-family: 'Courier New', Courier, monospace;" title="profesi SDM perlu menjawab tantangan yang dihadapinya melalui salah"><br />
</span></div><div style="text-align: justify;"><span style="background-color: white; font-family: 'Courier New', Courier, monospace;" title="profesi SDM perlu menjawab tantangan yang dihadapinya melalui salah">Key word: human resources, HR Scorecard, Performance</span></div><div style="text-align: justify;"><span style="background-color: white; font-family: 'Courier New', Courier, monospace;" title="profesi SDM perlu menjawab tantangan yang dihadapinya melalui salah"><br />
</span></div><div style="text-align: justify;"><span style="background-color: white; font-family: 'Courier New', Courier, monospace;" title="profesi SDM perlu menjawab tantangan yang dihadapinya melalui salah"><br />
</span></div><div style="text-align: justify;"><div style="text-align: center;"><span style="background-color: white; font-family: 'Courier New', Courier, monospace;" title="profesi SDM perlu menjawab tantangan yang dihadapinya melalui salah"><a href="http://www.filefactory.com/file/cb46219/n/Human_Resource_SCORECARD_Suatu_Model_Pengukuran_Kinerja_SDM.PDF">Download Klik Disini</a></span></div><div style="text-align: center;"><a href="http://www.filefactory.com/file/cb46219/n/Human_Resource_SCORECARD_Suatu_Model_Pengukuran_Kinerja_SDM.PDF"><img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipDp3fSpAUpZqoI70xEoMmMKMR2gRmFMx1r36k_qz09VxEJk8j-EOv6K5dE6Daa6MsGRjPIYA8Z6yd_R75a3SniKkYNVapO7fzMSBOMvG5EayW3pbjlDJ9ihJMrXUyZagA-cbU11-5ypA/s1600/pdf_logo.png" /></a></div></div>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7375966595758470976.post-12248090855215397212011-05-16T01:26:00.000-07:002011-05-17T09:44:56.877-07:00The Importance of Trust in Relationship Marketing and the Impact of Self Service Technologies<div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">Technology has dramatically altered the way businesses operate in a Business-to-Business (B2B) context and has had profound influences on services, altering the way services are delivered (Bitner, Ostrom & Meuter, 2002). The increased use of self-service technologies (SSTs) could have a great impact on B2B relationships, yet there is little understanding of this in the literature. In the 1980s and 90s, a shift in marketing focus has seen an increased emphasis on Relationship Marketing (Morgan and Hunt, 1994). </span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">This conceptual paper seeks to explain relationship marketing, and the importance of building trust in order to develop a relationship marketing approach. Many authors stress the importance of trust in relationships, however, does not consider the impact of self service technologies on relationships. </span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">Further research is needed to understand the impact of SSTs on relationship marketing.</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><a href="http://www.filefactory.com/file/cb462ce/n/the_importance_on_ftrust_in_relationship_marketing_and_the_impact_onf_self_service_technologies.pdf" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"></span></a><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace; line-height: 20px;"></span><br />
<div style="color: #222222; text-align: center;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace; line-height: 20px;"><span class="Apple-style-span" style="color: #3366cc;"><span class="Apple-style-span" style="outline-color: initial; outline-width: initial;"><a href="http://www.filefactory.com/file/cb462ce/n/the_importance_on_ftrust_in_relationship_marketing_and_the_impact_onf_self_service_technologies.pdf">Donwload Klik Disini</a></span></span></span></div><div style="color: #222222; text-align: center;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace; line-height: 20px;"><span class="Apple-style-span" style="color: #3366cc;"><a href="http://www.filefactory.com/file/cb462ce/n/the_importance_on_ftrust_in_relationship_marketing_and_the_impact_onf_self_service_technologies.pdf"><img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipDp3fSpAUpZqoI70xEoMmMKMR2gRmFMx1r36k_qz09VxEJk8j-EOv6K5dE6Daa6MsGRjPIYA8Z6yd_R75a3SniKkYNVapO7fzMSBOMvG5EayW3pbjlDJ9ihJMrXUyZagA-cbU11-5ypA/s1600/pdf_logo.png" /></a></span></span></div></div>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7375966595758470976.post-15124963769971606702011-05-05T02:55:00.000-07:002011-05-17T09:43:25.930-07:00Influence Factors On The Performance Of Employees Of Communication Satisfaction<div style="text-align: justify;"><span class="Apple-style-span" style="font-family: Georgia, 'Times New Roman', serif;"><span class="hps" title="Klik untuk terjemahan alternatif"></span></span></div><div class="MsoNormal"><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">The research is designed to analyze the influence of organizational communication satisfaction on employee performance. In this research organizational communication satisfaction includes communication climate, communication controlling, unity of organization, communication with coworker, information of company, individual feedback, media quality, and communication of superior with subordinate. </span></div></div><div class="MsoNormal"><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div></div><div class="MsoNormal"><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">Respondents were consist of 100 employee from three public hospitals i.e. <st1:place w:st="on"><st1:placename w:st="on">Romani</st1:placename> <st1:placetype w:st="on">Hospital</st1:placetype></st1:place>, Telogorejo Hospital, and <st1:place w:st="on"><st1:placename w:st="on">Panti</st1:placename> <st1:placename w:st="on">Wilasa</st1:placename> <st1:placetype w:st="on">Hospital</st1:placetype></st1:place>. They were gathered by using random sampling method. The data were analyzed by using regression analysis method. </span></div></div><div class="MsoNormal"><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div></div><div class="MsoNormal"><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">The results show that all organizational communication satisfaction variables significantly dan positively influenced on the employee performance.</span></div></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="hps" style="font-family: 'Courier New', Courier, monospace;" title="Klik untuk terjemahan alternatif"><br />
</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><span class="hps" title="Klik untuk terjemahan alternatif">Keywords</span><span title="Klik untuk terjemahan alternatif">:</span> <span class="hps" title="Klik untuk terjemahan alternatif">communication</span> <span class="hps" title="Klik untuk terjemahan alternatif">satisfaction</span><span title="Klik untuk terjemahan alternatif">,</span> <span class="hps" title="Klik untuk terjemahan alternatif">personal-communication</span> <span class="hps" title="Klik untuk terjemahan alternatif">with</span> <span class="hps" title="Klik untuk terjemahan alternatif">colleagues</span><span title="Klik untuk terjemahan alternatif">, </span><span class="hps" title="Klik untuk terjemahan alternatif">individual</span> f<span class="hps" title="Klik untuk terjemahan alternatif">eedback</span><span title="Klik untuk terjemahan alternatif">,</span> <span class="hps" title="Klik untuk terjemahan alternatif">communications</span> <span class="hps" title="Klik untuk terjemahan alternatif">supervisor</span> <span class="hps" title="Klik untuk terjemahan alternatif">to</span> <span class="hps" title="Klik untuk terjemahan alternatif">subordinate</span><span title="Klik untuk terjemahan alternatif">,</span> <span class="hps" title="Klik untuk terjemahan alternatif">employee performance.</span></span></div><div style="text-align: justify;"><span class="hps" style="font-family: 'Courier New', Courier, monospace;" title="Klik untuk terjemahan alternatif"><br />
</span></div><div style="text-align: right;"></div><div style="text-align: right;"><div style="text-align: center;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><a href="http://www.filefactory.com/file/cb19620/n/Pengaruh_Faktor_Faktor_Kepuasan_Komunikasi...._by_Bey_Arifin_(OK).pdf">Donwload Klik Disini</a></span></div><div style="text-align: center;"><a href="http://www.filefactory.com/file/cb19620/n/Pengaruh_Faktor_Faktor_Kepuasan_Komunikasi...._by_Bey_Arifin_(OK).pdf"><img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipDp3fSpAUpZqoI70xEoMmMKMR2gRmFMx1r36k_qz09VxEJk8j-EOv6K5dE6Daa6MsGRjPIYA8Z6yd_R75a3SniKkYNVapO7fzMSBOMvG5EayW3pbjlDJ9ihJMrXUyZagA-cbU11-5ypA/s1600/pdf_logo.png" /></a></div></div>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7375966595758470976.post-67173326959563322252011-05-05T01:38:00.000-07:002011-05-17T09:41:22.268-07:00The effect of marketing mix on positive word of mouth communication: evidence from accounting offices in Turkey<div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">This paper examines the relationship between marketing mix and word of mouth communication. These variables are increasingly recognized as being sources of competitive advantage in the marketing and management literature. </span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">However, no empirical research has been conducted to examine these variables’ relationship. An integrative model was developed and tested with structural equation model using data collected from the 503 Turkish accounting offices’ customers. </span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">The results show that marketing mix components, namely price, product, promotion and place have effect on word of mouth communication with different impacts significantly.</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">Keywords: word of mouth communication, accounting offices, marketing mix.</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: right;"><a href="http://www.filefactory.com/file/cb1927b/n/evidence_from_accounting_offices_in_Turkey.pdf" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"></span></a></div><div style="text-align: right;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: center;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><a href="http://www.filefactory.com/file/cb1927b/n/evidence_from_accounting_offices_in_Turkey.pdf">Download Klik Disini</a></span></div><div style="text-align: center;"><a href="http://www.filefactory.com/file/cb1927b/n/evidence_from_accounting_offices_in_Turkey.pdf"><img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipDp3fSpAUpZqoI70xEoMmMKMR2gRmFMx1r36k_qz09VxEJk8j-EOv6K5dE6Daa6MsGRjPIYA8Z6yd_R75a3SniKkYNVapO7fzMSBOMvG5EayW3pbjlDJ9ihJMrXUyZagA-cbU11-5ypA/s1600/pdf_logo.png" /></a></div>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7375966595758470976.post-29416041550858888572011-05-05T01:29:00.000-07:002011-05-17T09:39:29.519-07:00Total Quality Management System With Performance Measurement and Recognition System On The Performance Of Managerial<div class="MsoNormal" style="mso-layout-grid-align: none; text-align: justify; text-autospace: none;"><span class="Apple-style-span" style="font-family: Georgia, 'Times New Roman', serif;"></span></div><div class="MsoNormal" style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><span style="color: black;">This emperical research conducted 2003, is intended to test the hyphothesis about the influences of performance measurement system, reward system, TQM, the performance measurement system and TQM interaction, and the reward system and TQM interaction to managerial performance.</span><span style="color: black;"><o:p></o:p></span></span></div><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><u1:p></u1:p> </span><br />
<div class="MsoNormal" style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div class="MsoNormal" style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><span style="color: black;">The research design is survey and quantitative approach with samples senior managers and staff of the total population. It uses the multiple regression method to test heypothesis.</span><span style="color: black;"><o:p></o:p></span></span></div><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><u1:p></u1:p> </span><div class="MsoNormal" style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div class="MsoNormal" style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><span style="color: black;">The result of the research is fail to reject Ho5,<span class="apple-converted-space"> </span>meaning that the reward system and TQM interaction have no significant influnce to the managerial performance. The other five are approved of received by the test.</span><span style="color: black;"><o:p></o:p></span></span></div><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><u1:p></u1:p> </span><div class="MsoNormal" style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div class="MsoNormal" style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><b><span style="color: black;">Keywords</span></b><span style="color: black;">: TQM, performance measurement system, reward system, managerial performance<i>.</i></span><span style="color: black; font-style: italic;"><o:p></o:p></span></span></div><div class="MsoNormal" style="text-align: justify;"><span style="color: black; font-family: 'Courier New', Courier, monospace;"><i><br />
</i></span></div><div class="MsoNormal" style="text-align: right;"><a href="http://www.filefactory.com/file/cb192f7/n/Total_Quality_Management_System_With_Performance_Measurement_and_Recognition_System_On_The_Performance_Of_Managerial.pdf" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><i><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"></span></i></a></div><div class="MsoNormal" style="text-align: right;"><div style="text-align: center;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><a href="http://www.filefactory.com/file/cb192f7/n/Total_Quality_Management_System_With_Performance_Measurement_and_Recognition_System_On_The_Performance_Of_Managerial.pdf">Download Klik Disini</a></span></div><div style="text-align: center;"><a href="http://www.filefactory.com/file/cb192f7/n/Total_Quality_Management_System_With_Performance_Measurement_and_Recognition_System_On_The_Performance_Of_Managerial.pdf"><img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipDp3fSpAUpZqoI70xEoMmMKMR2gRmFMx1r36k_qz09VxEJk8j-EOv6K5dE6Daa6MsGRjPIYA8Z6yd_R75a3SniKkYNVapO7fzMSBOMvG5EayW3pbjlDJ9ihJMrXUyZagA-cbU11-5ypA/s1600/pdf_logo.png" /></a></div></div><div class="MsoNormal" style="text-align: justify;"><span style="color: black; font-family: 'Courier New', Courier, monospace;"><i></i></span></div><div class="MsoNormal" style="text-align: justify;"><span style="color: black; font-family: 'Courier New', Courier, monospace;"><i><br />
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</div>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7375966595758470976.post-15346147262526500442011-05-04T10:24:00.000-07:002011-05-17T09:37:29.264-07:00Factors That Determine The Customer Loyalty Brand Of “Teh Botol Sosro” on Denpasar<div style="text-align: justify;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;">One of effort to be company able to face the emulation is by creating and maintaining customer especially loyal customer because they represent the opportunity get the new customer and the end recurring purchasing will be able to improve the sale and able to maintain the position which either in marketing. This research aim to know the factors determining customer loyalty to brand of Teh Botol Sosro and variable deputizing every factor determining customer loyalty to brand of Teh Botol Sosro. </span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;">This Research location selected by purposive in Denpasar town. Analysis used in this research as factor analysis that analysis which can be used to trace some factor from a number indicator or variable determining customer loyalty to brand of Teh Botol Sosro. </span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;">Result of analysis indicate that the factors determining customer loyalty to brand of Teh Botol Sosro there is 7 factor, that is performance, features, conformance to specification, reliability/durability, serviceability, perceived quality, and esthetics. While variable deputizing every factor determining customer loyalty to brand of Teh Botol Sosro there is 15 variable, that is product hygiene, as according to food, and product benefit deputizing performance factor; company brand, feel the product, and size measure product deputizing features factor; security consume and quality of packaging deputizing conformance to specification factor; product perfection to consumer and product resilience to all kinds of weather deputizing reliability/durability factor; amenity obtain the product deputizing service factor; product price and company promotion deputizing perceived quality factor; aroma of product and product color deputizing esthetics factor.</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;">Keywords: Product,Customer Loyalty, Factor Analysis</span></div><div style="text-align: right;"></div><div style="text-align: right;"><div style="text-align: center;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;"><a href="http://www.filefactory.com/file/cb1681c/n/Factors_That_Determine_The_Customer_Loyalty_Brand_Of_%E2%80%9CTeh_Botol_Sosro%E2%80%9D_on_Denpasar.pdf%20">Download Klik Disini</a> </span></div><div style="text-align: center;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;"><a href="http://www.filefactory.com/file/cb1681c/n/Factors_That_Determine_The_Customer_Loyalty_Brand_Of_%E2%80%9CTeh_Botol_Sosro%E2%80%9D_on_Denpasar.pdf%20"><img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipDp3fSpAUpZqoI70xEoMmMKMR2gRmFMx1r36k_qz09VxEJk8j-EOv6K5dE6Daa6MsGRjPIYA8Z6yd_R75a3SniKkYNVapO7fzMSBOMvG5EayW3pbjlDJ9ihJMrXUyZagA-cbU11-5ypA/s1600/pdf_logo.png" /></a></span></div></div><div style="font-family: Georgia,"Times New Roman",serif; text-align: justify;"><span style="font-family: Georgia, 'Times New Roman', serif; font-size: small;"> </span></div><div style="font-family: Georgia,"Times New Roman",serif; text-align: justify;"><span style="font-family: Georgia, 'Times New Roman', serif; font-size: small;"> </span></div>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7375966595758470976.post-57815961495149212122011-05-04T09:54:00.000-07:002011-05-17T09:35:49.049-07:00Customer Loyalty in E-Commerce<div style="text-align: justify;"><span style="font-size: small;"><span class="" id="result_box" lang="en" style="font-family: 'Courier New', Courier, monospace;"><span class="hps" title="Klik untuk terjemahan alternatif">Studies</span> <span class="hps" title="Klik untuk terjemahan alternatif">conducted</span> <span class="hps" title="Klik untuk terjemahan alternatif">on</span> <span class="hps" title="Klik untuk terjemahan alternatif">this</span> <span class="hps" title="Klik untuk terjemahan alternatif">article</span> <span class="hps" title="Klik untuk terjemahan alternatif">aims</span> <span class="hps" title="Klik untuk terjemahan alternatif">to</span> <span class="hps" title="Klik untuk terjemahan alternatif">prove</span> <span class="hps" title="Klik untuk terjemahan alternatif">whether</span> <span class="hps" title="Klik untuk terjemahan alternatif">customer</span> <span class="hps" title="Klik untuk terjemahan alternatif">loyalty</span> <span class="hps" title="Klik untuk terjemahan alternatif">in</span> <span class="hps" title="Klik untuk terjemahan alternatif">online</span> <span class="hps" title="Klik untuk terjemahan alternatif">vendors</span> <span class="hps" title="Klik untuk terjemahan alternatif">built</span> <span class="hps" title="Klik untuk terjemahan alternatif">on</span> <span class="hps" title="Klik untuk terjemahan alternatif">the same basis</span> <span class="hps" title="Klik untuk terjemahan alternatif">customer</span> <span class="hps" title="Klik untuk terjemahan alternatif">loyalty</span> <span class="hps" title="Klik untuk terjemahan alternatif">in the</span> <span class="hps" title="Klik untuk terjemahan alternatif">market</span> <span class="hps" title="Klik untuk terjemahan alternatif">noninternet</span> <span class="hps" title="Klik untuk terjemahan alternatif">namely</span> <span class="hps" title="Klik untuk terjemahan alternatif">trust</span> <span class="hps atn" title="Klik untuk terjemahan alternatif">(</span><span class="" title="Klik untuk terjemahan alternatif">trust</span><span class="" title="Klik untuk terjemahan alternatif">)</span> <span class="hps" title="Klik untuk terjemahan alternatif">and</span> <span class="hps" title="Klik untuk terjemahan alternatif">quality of</span> <span class="hps" title="Klik untuk terjemahan alternatif">services</span> <span class="hps" title="Klik untuk terjemahan alternatif">and</span> <span class="hps" title="Klik untuk terjemahan alternatif">some</span> <span class="hps" title="Klik untuk terjemahan alternatif">aspects</span> <span class="hps" title="Klik untuk terjemahan alternatif">Another</span> <span class="hps" title="Klik untuk terjemahan alternatif">is</span> <span class="hps" title="Klik untuk terjemahan alternatif">the risk</span> <span class="hps" title="Klik untuk terjemahan alternatif">and</span> <span class="hps" title="Klik untuk terjemahan alternatif">cost</span><span title="Klik untuk terjemahan alternatif">.</span></span></span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="" id="result_box" lang="en" style="font-family: 'Courier New', Courier, monospace;"><span class="hps" title="Klik untuk terjemahan alternatif">The survey was conducted</span> <span class="hps" title="Klik untuk terjemahan alternatif">to</span> <span class="hps" title="Klik untuk terjemahan alternatif">graduate</span> <span class="hps atn" title="Klik untuk terjemahan alternatif">(</span><span title="Klik untuk terjemahan alternatif">S1</span><span title="Klik untuk terjemahan alternatif">)</span> <span class="hps" title="Klik untuk terjemahan alternatif">and</span> <span class="hps" title="Klik untuk terjemahan alternatif">undergraduate</span><span class="hps" title="Klik untuk terjemahan alternatif"> students</span> <span class="hps atn" title="Klik untuk terjemahan alternatif">(</span><span class="" title="Klik untuk terjemahan alternatif">S2)</span> <span class="hps" title="Klik untuk terjemahan alternatif">that</span> <span class="hps" title="Klik untuk terjemahan alternatif">have experience</span> <span class="hps" title="Klik untuk terjemahan alternatif">in</span> <span class="hps" title="Klik untuk terjemahan alternatif">shopping through</span> <span class="hps" title="Klik untuk terjemahan alternatif">Amazon.com</span><span title="Klik untuk terjemahan alternatif">.</span> <span class="hps" title="Klik untuk terjemahan alternatif">The study was conducted</span> <span class="hps" title="Klik untuk terjemahan alternatif">by</span> <span class="hps" title="Klik untuk terjemahan alternatif">surveying</span> <span class="hps" title="Klik untuk terjemahan alternatif">loyalty</span> <span class="hps" title="Klik untuk terjemahan alternatif">on</span> <span class="hps" title="Klik untuk terjemahan alternatif">Amazon.com</span> <span class="hps" title="Klik untuk terjemahan alternatif">with</span><span class="hps" title="Klik untuk terjemahan alternatif"> context of the</span> <span class="hps" title="Klik untuk terjemahan alternatif">purchase</span> <span class="hps" title="Klik untuk terjemahan alternatif">of books</span><span title="Klik untuk terjemahan alternatif">.</span></span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="" id="result_box" lang="en" style="font-family: 'Courier New', Courier, monospace;"><span class="hps" title="Klik untuk terjemahan alternatif">From</span> <span class="hps" title="Klik untuk terjemahan alternatif">the results obtained</span> <span class="hps" title="Klik untuk terjemahan alternatif">turned out to</span> <span class="hps" title="Klik untuk terjemahan alternatif">customer</span> <span class="hps" title="Klik untuk terjemahan alternatif">loyalty</span> <span class="hps" title="Klik untuk terjemahan alternatif">in</span> <span class="hps" title="Klik untuk terjemahan alternatif">an</span> <span class="hps" title="Klik untuk terjemahan alternatif">online</span><span class="atn" title="Klik untuk terjemahan alternatif">-</span><span title="Klik untuk terjemahan alternatif">vendor</span> <span class="hps" title="Klik untuk terjemahan alternatif">based on</span> <span class="hps" title="Klik untuk terjemahan alternatif">several</span> <span class="hps" title="Klik untuk terjemahan alternatif">aspects</span> <span class="hps" title="Klik untuk terjemahan alternatif">in common with the</span> <span class="hps" title="Klik untuk terjemahan alternatif">loyalty</span> <span class="hps" title="Klik untuk terjemahan alternatif">of customers</span> <span class="hps" title="Klik untuk terjemahan alternatif">at</span> <span class="hps" title="Klik untuk terjemahan alternatif">non</span><span class="atn" title="Klik untuk terjemahan alternatif">-</span><span title="Klik untuk terjemahan alternatif">internet</span> <span class="hps" title="Klik untuk terjemahan alternatif">market</span><span title="Klik untuk terjemahan alternatif">,</span> <span class="hps" title="Klik untuk terjemahan alternatif">namely</span> <span class="hps" title="Klik untuk terjemahan alternatif">the quality</span> <span class="hps" title="Klik untuk terjemahan alternatif">of</span> <span class="hps" title="Klik untuk terjemahan alternatif">services</span> <span class="hps" title="Klik untuk terjemahan alternatif">provided</span> <span class="hps" title="Klik untuk terjemahan alternatif">and the</span> <span class="hps" title="Klik untuk terjemahan alternatif">trust</span> <span class="hps" title="Klik untuk terjemahan alternatif">given</span> <span class="hps" title="Klik untuk terjemahan alternatif">by the</span> <span class="hps" title="Klik untuk terjemahan alternatif">customer</span><span class="" title="Klik untuk terjemahan alternatif">.</span></span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="" id="result_box" lang="en" style="font-family: 'Courier New', Courier, monospace;"><span class="hps" title="Klik untuk terjemahan alternatif">Keywords</span><span title="Klik untuk terjemahan alternatif">:</span> <span class="hps" title="Klik untuk terjemahan alternatif">E</span><span class="atn" title="Klik untuk terjemahan alternatif">-</span><span class="" title="Klik untuk terjemahan alternatif">commerce</span><span title="Klik untuk terjemahan alternatif">,</span> <span class="hps" title="Klik untuk terjemahan alternatif">trust</span><span class="" title="Klik untuk terjemahan alternatif">,</span> <span class="hps" title="Klik untuk terjemahan alternatif">risk</span><span class="" title="Klik untuk terjemahan alternatif">,</span> <span class="hps" title="Klik untuk terjemahan alternatif">customer</span> <span class="hps" title="Klik untuk terjemahan alternatif">loyalty</span><span title="Klik untuk terjemahan alternatif">,</span> <span class="hps" title="Klik untuk terjemahan alternatif">SERVQUAL</span></span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: right;"></div><div style="text-align: right;"><div style="text-align: center;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><span class="" id="result_box" lang="en"><span class="hps" title="Klik untuk terjemahan alternatif"><a href="http://www.filefactory.com/file/cb1669e/n/Customer_loyalty_in_e-commerce.pdf%20">Download Klik Disini</a></span></span></span></div><div style="text-align: center;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><span class="" id="result_box" lang="en"><a href="http://www.filefactory.com/file/cb1669e/n/Customer_loyalty_in_e-commerce.pdf%20"><img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipDp3fSpAUpZqoI70xEoMmMKMR2gRmFMx1r36k_qz09VxEJk8j-EOv6K5dE6Daa6MsGRjPIYA8Z6yd_R75a3SniKkYNVapO7fzMSBOMvG5EayW3pbjlDJ9ihJMrXUyZagA-cbU11-5ypA/s1600/pdf_logo.png" /></a></span></span></div><div style="text-align: center;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><span class="" id="result_box" lang="en"><span class="hps" title="Klik untuk terjemahan alternatif"><br />
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</span></span><span style="font-size: small;"><span class="" id="result_box" lang="en"><span title="Klik untuk terjemahan alternatif"> </span></span></span></span></div><div style="text-align: justify;"><span style="font-size: small;"><span class="" id="result_box" lang="en"><span style="font-family: 'Courier New', Courier, monospace;" title="Klik untuk terjemahan alternatif"><br />
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<span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
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<span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">Technical analysis used was structural equation modeling with the respondent government employees work in public.</span><br />
<span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
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<span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">Results showed ease of use and benefits perceived no effect on the acceptance of IT, contrast the ease of use influence on perceived benefits. Palembang city government benefit use of IT in providing services to the public sector. Conversely, although many information technology provides an easy and provide great benefits but acceptance of technology is still limited. It is expected that with the ease of use is granted IT, can have an impact on the acceptance of IT, because in general, IT has been proven to provides convenience in helping public sector activities and their benefits can felt by the public.</span><br />
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<span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">Keywords: Technology Acceptance Model, Information Technology, Public Services Structural Equation Model</span><br />
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<div style="text-align: right;"></div><div style="text-align: right;"><div style="text-align: center;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><a href="http://www.filefactory.com/file/cb1d0be/n/Teknologi_Informasi_Dalam_Peningkatan_Pelayanan_Di_Sektor_Publik.pdf%20">Download Klik Disini </a></span></div><div style="text-align: center;"><a href="http://www.filefactory.com/file/cb1d0be/n/Teknologi_Informasi_Dalam_Peningkatan_Pelayanan_Di_Sektor_Publik.pdf%20"><img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi7Yni7E9FnxKcrb61sdl0CVFL-TZDJNIEC8gnEAtLsFHN_nLidmve6h75NmdF8eJRADgYhsLFzR4FWDHikfKCDaTzWDYxzzRI5O9yD3oFNxgmlQZllpBWavWysNx5YdpH6MTCm6Mv4rxo/s1600/pdf_logo.png" /></a></div></div></div>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7375966595758470976.post-19013781050167039562011-05-03T09:47:00.000-07:002011-05-17T09:28:01.559-07:00Relationship Quality as a Predictor of B2B Customer Loyalty<div style="text-align: justify;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;">This study aims to provide a picture of how relationship quality can influence customer loyalty or loyalty in the business-to-business context. Building on prior research, we propose relationship quality as a higher construct comprising trust, commitment, satisfaction and service quality. These dimensions of relationship quality can reasonably explain the influence of relationship quality on customer loyalty.</span></div><div style="text-align: justify;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;"><br />
</span></div><div style="text-align: justify;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;">This study was conducted in a business-to-business setting of the courier and freight delivery service industry in Australia. The survey was targeted to Australian Small to Medium Enterprises (SMEs). Two methods were chosen for data collection: mail survey and online survey. The total number of usable respondents who completed both survey was 306.</span></div><div style="text-align: justify;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;"><br />
In this study, a two step approach (Anderson and Gerbing 1988) was selected for measurement model and structural model. The results also show that all measurement models of relationship dimensions achieved a satisfactory level of fit to the data. The hypothesized relationships were estimated using structural equation modeling. The overall goodness of fit statistics shows that the structural model fits the data well.</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;">As the results show, to maintain customer loyalty to the supplier, a supplier may enhance all four aspects of relationship quality which are trust, commitment, satisfaction and service quality. Specifically, in order to enhance customer’s trust, a supplier should promote the customer’s trust in the supplier. In efforts to emphasize commitment, a supplier should focus on building affective aspects of commitment rather than calculative aspects. Satisfaction appears to be a crucial factor in maintaining purchase intentions whereas service quality will strongly enhance both purchase intentions and attitudinal loyalty.</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;">Keywords: Loyalty, Relationship Quality, B2B, Service Quality, Courier Services </span></div><div style="text-align: justify;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;"> </span></div><div style="text-align: right;"></div><div style="text-align: right;"><br />
<div style="text-align: center;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><a href="http://www.blogger.com/%20%20%20%20*%20%20%20%20%20%20%20http://www.filefactory.com/file/cb1de63/n/%28Jurnal_Rauyruen_&_Miller%29_Relationship_Quality_as_a_Predictor_of_B2B_Customer_Loyalty.pdf">Download Klik Disini</a></span></div><div style="text-align: center;"><a href="http://www.blogger.com/%20%20%20%20*%20%20%20%20%20%20%20http://www.filefactory.com/file/cb1de63/n/%28Jurnal_Rauyruen_&_Miller%29_Relationship_Quality_as_a_Predictor_of_B2B_Customer_Loyalty.pdf"><img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi7Yni7E9FnxKcrb61sdl0CVFL-TZDJNIEC8gnEAtLsFHN_nLidmve6h75NmdF8eJRADgYhsLFzR4FWDHikfKCDaTzWDYxzzRI5O9yD3oFNxgmlQZllpBWavWysNx5YdpH6MTCm6Mv4rxo/s1600/pdf_logo.png" /></a></div></div><div style="text-align: right;"></div><div style="text-align: justify;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;"><br />
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</span></div>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7375966595758470976.post-14036383477740207142011-05-03T08:11:00.000-07:002011-05-17T09:25:53.700-07:00Customer Based Brand Equity<div style="text-align: justify;"></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">Brand equity is a concept born in 1980s. It has aroused intense interest among business strategists from a wide variety of industries as brand equity is closely related with brand loyalty and brand extensions. Besides, successful brands provide competitive advantages that are critical to the success of companies. However, there is no common viewpoint emerged on the content and measurement of brand equity. Brand equity has been examined from financial and customer-based perspectives. This paper will only study the customer-based brand equity which refers to the consumer response to a brand name.</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">The aims of the study are to review the dimensions of customer-based brand equity by drawing together strands from various literature and empirical studies made within the area of customer-based brand equity. A conceptual framework for measuring customerbased brand equity is developed to provide a more integrative conceptualization of brand equity </span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">Keywords: brand equity, brand awareness, brand associations, brand loyalty, perceived</span><br />
<span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">quality</span></div><div class="" style="clear: both; text-align: right;"><div style="text-align: center;"><br />
</div><div style="text-align: center;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><a href="http://www.filefactory.com/file/cb1daa1/n/PAPER_04.pdf%20">Download Klik Disini</a></span></div><div style="text-align: center;"><a href="http://www.filefactory.com/file/cb1daa1/n/PAPER_04.pdf%20"><img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi7Yni7E9FnxKcrb61sdl0CVFL-TZDJNIEC8gnEAtLsFHN_nLidmve6h75NmdF8eJRADgYhsLFzR4FWDHikfKCDaTzWDYxzzRI5O9yD3oFNxgmlQZllpBWavWysNx5YdpH6MTCm6Mv4rxo/s1600/pdf_logo.png" /></a></div></div><div style="text-align: justify;"><i><b><br />
</b></i></div>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7375966595758470976.post-8506194023455050872011-04-27T12:55:00.000-07:002011-05-17T09:22:34.230-07:00Pengaruh Board Diversity Terhadap Nilai Perusahaan dalam Perspektif Corporate Governance<div style="text-align: justify;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;">Board diversity is one the issue related to corporate governance. Board diversity shall influence Board of Directors composition. In this research, board diversity is measured by 5 variables, i.e. women in board, minority race availability, outsider directors, age, and educational background, with board and company measurement control variables. Company value is measured by utilizing Tobin’s Q ratio. </span></div><div style="text-align: justify;"><div class="separator" style="clear: both; text-align: center;"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
</span></div><div class="separator" style="clear: both; text-align: center;"><span style="font-family: 'Courier New', Courier, monospace; font-size: small;"><a href="http://www.filefactory.com/file/cbf2a40/n/Pengaruh_Board_Diversity_Terhadap_Nilai_Perusahaan.pdf">Download Klik disini</a></span></div><div class="separator" style="clear: both; text-align: center;"><a href="http://www.filefactory.com/file/cbf2a40/n/Pengaruh_Board_Diversity_Terhadap_Nilai_Perusahaan.pdf"><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi7Yni7E9FnxKcrb61sdl0CVFL-TZDJNIEC8gnEAtLsFHN_nLidmve6h75NmdF8eJRADgYhsLFzR4FWDHikfKCDaTzWDYxzzRI5O9yD3oFNxgmlQZllpBWavWysNx5YdpH6MTCm6Mv4rxo/s1600/pdf_logo.png" /></span></a></div><span class="Apple-style-span" style="font-family: 'Courier New', Courier, monospace;"><br />
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