One of effort to be company able to face the emulation is by creating and maintaining customer especially loyal customer because they represent the opportunity get the new customer and the end recurring purchasing will be able to improve the sale and able to maintain the position which either in marketing. This research aim to know the factors determining customer loyalty to brand of Teh Botol Sosro and variable deputizing every factor determining customer loyalty to brand of Teh Botol Sosro.
This Research location selected by purposive in Denpasar town. Analysis used in this research as factor analysis that analysis which can be used to trace some factor from a number indicator or variable determining customer loyalty to brand of Teh Botol Sosro.
Result of analysis indicate that the factors determining customer loyalty to brand of Teh Botol Sosro there is 7 factor, that is performance, features, conformance to specification, reliability/durability, serviceability, perceived quality, and esthetics. While variable deputizing every factor determining customer loyalty to brand of Teh Botol Sosro there is 15 variable, that is product hygiene, as according to food, and product benefit deputizing performance factor; company brand, feel the product, and size measure product deputizing features factor; security consume and quality of packaging deputizing conformance to specification factor; product perfection to consumer and product resilience to all kinds of weather deputizing reliability/durability factor; amenity obtain the product deputizing service factor; product price and company promotion deputizing perceived quality factor; aroma of product and product color deputizing esthetics factor.
Keywords: Product,Customer Loyalty, Factor Analysis
Posted in: Artikel,Ekonomi,Manajemen
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